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Thermal Integration Specialists · All London

Thermal Integration HIU Repair & Service

Same-day Thermal Integration HIU callouts across Greater London. Service from £140, repair callout from £140 covering attendance and full fault diagnosis.

About Thermal Integration HIUs

Thermal Integration is a British HIU manufacturer and one of the established names in the UK market. It builds the intelligent HIU ranges supplied under several brand partnerships, and its units are widely specified in London residential developments.

Thermal Integration units sit in the intelligent category — they modulate based on sensor input rather than running fixed open or closed. The practical consequence is that a fault often shows up as degraded performance rather than a clean failure: hot water that takes longer to arrive, a heating circuit that never quite gets there, or consumption that creeps up without an obvious cause.

We service and repair intelligent and modulating HIU ranges, including units supplied through Thermal Integration’s brand partnerships. If you are not sure which unit you have, send us a photo of the data plate and we will identify it.

What We Fix

  • Intelligent control board fault diagnosis and parameter checks
  • Modulating valve and actuator replacement
  • Hot water delay and poor temperature stability
  • Plate heat exchanger descaling and flow rate restoration
  • Primary strainer cleaning and blockage removal
  • Temperature sensor replacement and recalibration
  • Return temperature limiter setup and commissioning correction
  • Low delta T investigation on modulating units
  • Full annual Thermal Integration HIU service with written report

Why Use a Specialist

Commissioning Checked

Many modulating unit complaints trace back to commissioning parameters that were never set correctly. We check them, not just the hardware.

Performance Measured

Hot water delivery time, flow rate and delta T recorded, so degraded performance is evidenced rather than argued about.

Transparent Pricing

Callout from £140 covering attendance and diagnosis. Any repair fee agreed before work starts.

Thermal Integration HIU Service from £140

Annual service from £140 per unit. Repair callout from £140, covering attendance and full fault diagnosis — any repair fee is agreed with you before work begins. Multiple units in one block are quoted at a reduced rate.

Book a Thermal Integration HIU Service

Frequently Asked Questions

What does an intelligent HIU actually do differently?
An intelligent or modulating HIU adjusts its valves continuously based on sensor readings, rather than simply opening and closing. The aim is to deliver stable hot water temperature and return primary water as cool as possible, which improves efficiency for the whole network. It also means faults tend to appear as degraded performance rather than outright failure.
My hot water takes a long time to come through — is that a fault?
On a modulating unit, a growing delay before hot water arrives is a recognised symptom rather than a quirk. It commonly points to a scaled plate heat exchanger, a slow or partly failed actuator, or control parameters that do not match the installation. It is worth investigating because the same causes usually increase what you are charged for heat.
Can a badly commissioned HIU be corrected later?
Yes, in most cases. Return temperature limiters and control parameters can be set correctly on site without replacing the unit. We see units that have run for years on handover defaults that never suited the building, and correcting them often improves both performance and heat consumption.
How much does a Thermal Integration HIU service cost?
An annual Thermal Integration HIU service starts from £140. Repair callouts also start from £140, covering attendance and full fault diagnosis, with any repair fee agreed with you before work begins.

Thermal Integration HIU Fault? Call Us

Same-day Thermal Integration HIU repair and service across all 26 London boroughs.