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Redan Specialists · All London

Redan HIU Repair & Service

Same-day Redan HIU callouts across Greater London. Service from £140, repair callout from £140 covering attendance and full fault diagnosis.

About Redan HIUs

Redan is a Danish manufacturer of district heating substations and heat interface units. Denmark has run district heating at national scale for decades, and Redan units reflect that heritage — they are built for networks where low return temperatures are treated as a design requirement rather than an afterthought.

In London that heritage is a mixed blessing. Redan units are capable of excellent return temperature performance, but only when the primary network they are connected to is operating as intended and the unit was commissioned to suit it. Where a Redan unit underperforms, the cause is as often the wider system or the original commissioning as the unit itself.

We service and repair district heating substations and residential heat interface units across the Redan range. If you are not sure which unit you have, send us a photo of the data plate and we will identify it.

What We Fix

  • Return temperature and delta T performance investigation
  • Plate heat exchanger descaling and flow rate restoration
  • Thermostatic and differential pressure valve service
  • Actuator and motorised valve replacement
  • Primary strainer cleaning and blockage removal
  • Substation controls and sensor fault diagnosis
  • Commissioning review against the building primary design
  • Hot water temperature instability and overheating faults
  • Full annual Redan HIU service with written report

Why Use a Specialist

System-Level Thinking

Redan faults often sit in the wider network, not the box. We look at the primary conditions the unit is actually being given.

Return Temperature Focus

Low return temperature is the point of these units. We measure it and tell you whether yours is delivering.

All Brands, One Contractor

Blocks rarely have one brand throughout. We service mixed estates and report on them together.

Redan HIU Service from £140

Annual service from £140 per unit. Repair callout from £140, covering attendance and full fault diagnosis — any repair fee is agreed with you before work begins. Multiple units in one block are quoted at a reduced rate.

Book a Redan HIU Service

Frequently Asked Questions

Who makes Redan HIUs?
Redan is a Danish manufacturer of district heating substations and heat interface units. Denmark has one of the most developed district heating sectors in the world, and Redan units are designed around the low return temperature performance those networks depend on.
Why does return temperature matter so much on a Redan unit?
Return temperature determines how much of the heat delivered to your flat is actually used rather than sent back to the plant room. A high return temperature means you were charged for heat you did not extract, and it reduces efficiency for the whole building. Redan units are designed to return water cool, so a high return on one is a clear sign something needs attention.
Can you service Redan units if parts are hard to source?
Yes. Where a specific Redan component has a long lead time, we identify it at diagnosis and tell you honestly what the options and timescales are, including suitable equivalents where they exist. We would rather give you an accurate wait than a false promise of a same-day fix.
How much does a Redan HIU service cost?
An annual Redan HIU service starts from £140. Repair callouts also start from £140, covering attendance and full fault diagnosis, with any repair fee agreed with you before work begins.

Redan HIU Fault? Call Us

Same-day Redan HIU repair and service across all 26 London boroughs.