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Heatweb Specialists · All London

Heatweb HIU Repair & Service

Same-day Heatweb HIU callouts across Greater London. Service from £140, repair callout from £140 covering attendance and full fault diagnosis.

About Heatweb HIUs

Heatweb is a British manufacturer with a long history in the sector — the company says it built the first electronic HIUs back in the 1990s. Its units are unusually electronics-led, and it supplies NODE controllers designed to hold efficiency across a whole block of units.

That matters for servicing. A Heatweb unit is less likely to fail mechanically and more likely to present as a controls or sensor problem — a unit that works intermittently, modulates oddly, or reports a fault through its controller rather than simply stopping. Diagnosing one properly means reading the controller, not just stripping the hydraulics.

We service and repair electronic HIU ranges and NODE-controlled units, plus bespoke and modular Heatweb assemblies. If you are not sure which unit you have, send us a photo of the data plate and we will identify it.

What We Fix

  • Controller and NODE unit fault diagnosis
  • Temperature sensor failure causing erratic modulation
  • Electronic actuator faults and valve position errors
  • Intermittent hot water — controls cycling rather than mechanical failure
  • Plate heat exchanger descaling and flow rate restoration
  • Primary strainer cleaning and blockage removal
  • Firmware and parameter checks against the building design
  • Low delta T and return temperature investigation
  • Full annual Heatweb HIU service with written report

Why Use a Specialist

Controls-First Diagnosis

We read the controller and fault history before touching the hydraulics — on an electronics-led unit that is where the answer usually is.

Intermittent Faults Welcome

The hardest Heatweb faults are the ones that come and go. Stored fault logs and live readings are how we pin them down.

Block-Wide Consistency

Where a whole block runs Heatweb units, we service to one standard and report on the block as a set.

Heatweb HIU Service from £140

Annual service from £140 per unit. Repair callout from £140, covering attendance and full fault diagnosis — any repair fee is agreed with you before work begins. Multiple units in one block are quoted at a reduced rate.

Book a Heatweb HIU Service

Frequently Asked Questions

What is a Heatweb NODE controller?
NODE is Heatweb’s controller product, designed to monitor and maintain efficiency on HIUs. On a Heatweb installation it governs how the unit modulates and often stores a fault history, which makes it the first place to look when diagnosing an intermittent fault.
My Heatweb HIU works sometimes and not others — what is wrong?
Intermittent operation on an electronics-led unit usually points to a sensor or controller fault rather than a blockage. A temperature sensor drifting out of range, or a controller cycling on a bad reading, will produce exactly this pattern. It is diagnosed by reading live values and the stored fault history rather than by stripping the unit.
Do you service bespoke Heatweb units?
Yes. Heatweb supplies modular and bespoke assemblies as well as standard units, and these vary considerably between installations. We work from what is actually fitted, recording the configuration as part of the service report so the next visit starts from a known position.
How much does a Heatweb HIU service cost?
An annual Heatweb HIU service starts from £140. Repair callouts also start from £140, covering attendance and full fault diagnosis, with any repair fee agreed with you before work begins.

Heatweb HIU Fault? Call Us

Same-day Heatweb HIU repair and service across all 26 London boroughs.